Broadband issue - speed dropping every few minutes
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Broadband issue - speed dropping every few minutes
11-01-2020 4:59 PM
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I've got an odd issue with my Broadband connection.
The speed seems to be pulsing constantly. It runs at between 50 and 60GB then will momentarily drop right down into single figures then wil pick up again. I can detect this by running repeat speed checks
If we are streaming a movie we get like a a milisecond pause in the stream every couple of minutes, just like a stutter which is really irritating.
I frequently get like a pause in the service as well if I'm browsing the internet which can last for anything between a couple of seconds and 30 seconds.
I've tried to run a line quality monitor off the `Thinkbroadband` website but it is showing 100% dropped packets. I think this is because the router is blocking the ping but I can't see a way to stop this happening which is also really irritating.
I've plugged directly into the master test socket and have put a new ADSL filter on but it hasn't made any difference.
Help please!
Re: Broadband issue - speed dropping every few minutes
13-01-2020 1:17 PM
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Re: Broadband issue - speed dropping every few minutes
14-01-2020 3:48 PM
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Hi @johnhoj35
I've taken a look at your connection and you're in sync at 75mb/s with no external issues or concerns from this side.
The next time this occurs, could you please run a trace route to pingbox1.thinkbroadband.com via a wired, ethernet device and post the results here?
Info on running a trace route can be found here
Let us know how you get on.
Best wishes
Dave
Re: Broadband issue - speed dropping every few minutes
14-01-2020 8:48 PM
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HI Dave,
Thanks for the response. I ran 4 tests here.
Re: Broadband issue - speed dropping every few minutes
15-01-2020 8:37 PM
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Hey @Johnnhoj35
That does look pretty solid results from there, on testing your service again today everything looks spot on. I've posted the results below:
Test Outcome CodeGTC_FTTC_SERVICE_0000
DescriptionGEA service test completed and no fault found .
Main Fault LocationOK
Sync StatusIn Sync
Downstream Speed74.6 Mbps
Upstream Speed20.0 Mbps
Appointment RequiredN
Fault Report AdvisedN
NTE Power StatusPowerOn
Voice Line Test ResultPass
Bridge TapDetected
Radio Frequency IngressNot Detected
Repetitive Electrical Impulse NoiseNot Detected
Cross TalkNot Detected
Estimated Line Length In Metres313.8
Upstream Rate AssessmentVery Good
Downstream Rate AssessmentReasonable
Interference PatternNot Detected
Service ImpactNo Impact Observed
Home Wiring ProblemNot Detected
Downstream Policing Discard Rate0.0
Customer Traffic LevelUpstream and Downstream Traffic Detected
TechnologyVDSL
Current 15Min Bin Retrains0
Last 15Min Bin Retrains0
DP TypeExternal
Profile Name0.128M-80M Downstream, Retransmission Low - 0.128M-15M Upstream, Retransmission High
Time Stamp2020-01-02T20:45:00
ParametersMINMAXAVG
Down Stream Line Rate70.3 Mbps74.7 Mbps71.7 Mbps
Up Stream Line Rate14.9 Mbps20.0 Mbps16.0 Mbps
Up Time731.0 Sec900.0 Sec899.6 Sec
Retrains0.04.00.0
When you're streaming, have you got any other devices connected?
Thanks.
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