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Broadband is connected but devices have no internet access

Jophis
Newbie
Posts: 2
Registered: ‎13-07-2019

Broadband is connected but devices have no internet access

Hi, my plusnet account refused to let me sign in this morning until I changed the password. When I did it said that I'd have to change the password on my router too which I thought nothing about. Now though my router says I'm connected to broadband and theres nothing else to do but whenever my devices attempt to connect I'm allowed on the home network but no internet access. Anytime I try to join the network on any devices im redirected to the hub settings screen. My broadband username is the default setup@plusdsl.net and wont let me change to my account details as it says I'm cant connect. When I reset to default it connects again automatically
2 REPLIES 2
Jophis
Newbie
Posts: 2
Registered: ‎13-07-2019

Re: Broadband is connected but devices have no internet access

Literally two seconds after posting this I changed my router access password from the default and suddenly I'm connected to the internet on all devices. Problem solved
Plusnet Help Team
Plusnet Help Team
Posts: 7,188
Thanks: 746
Fixes: 284
Registered: ‎01-01-2012

Re: Broadband is connected but devices have no internet access

Thanks for getting in touch @Jophis.

I'm glad to hear that your issue is now sorted.

If you have any further issues let us know

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team