Broadband has been deactivated

[#1]

Hi,
My broadband has been deactivated out of no where this must be due to a few issues we have had with the installation engineer not relaying the appropriate info back to Plusnet. The WiFi was working for a week and now has stopped working. I have checked my phone line and it states there’s an error.
Any help is much needed.
I am working from home I need the WiFi ASAP

Thanks

[#2]

Hi there, I'm really sorry for the poor start to proceedings with us. I've just picked this issue up for you and have added an update to your account here: https://www.plus.net/wizard/?p=view_question&id=200110151