Broadband fault - Please investigate

[#1]

Good morning PN staff. Overnight my speeds have suddenly dropped & I have filed a fault. Could a friendly, cooperative member of the excellent PN staff please take a look? Many thanks.

Moderator's note by Mike (Mav): All caps title/text edited as per Forum rules.

[#2]

I'll get this picked up for you shortly.

[#3]

Thanks Matthew!

[#4]

Thanks for your help, Matthew. My speeds are very erratic, maybe it's congestion. However, I really appreciate your prompt assistance.