Broadband drops out multiple times a day
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- Broadband drops out multiple times a day
Broadband drops out multiple times a day
16-07-2018 8:42 AM - edited 16-07-2018 8:46 AM
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I'm having the exact same issue as:
https://community.plus.net/t5/My-Router/Hub-One-keeps-losing-connection-PTM-over-DSL-down-and-PPP-LC...
Why cannot i email you via the website for technical support? You only give options to ask a question for none broadband issues. Live chat option says you are too busy so only option left is phone or forum. When I joined Plusnet it took 45 minutes to speak to your sales team on the phone so there is no chance on a Monday morning I'm going to try and speak to your technical team.
The only way I could email to get official support was to contact you under the web hosting options.
Email reference number is: 178920323
I have done the a quiet line test - dial 17070 select option 2 using a corded phone plugged into the test socket behind the face plate of the master socket. It's silent.
I have done
https://www.plus.net/help/broadband/connection-troubleshooting/?_ga=2.186962798.799539150.1531725874...
https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242
Please can you urgently offer help as my broadband has been down for nearly 24 hours now.
Re: Broadband drops out multiple times a day
16-07-2018 8:52 AM
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Moved to Fibre from Broadband.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Broadband drops out multiple times a day
16-07-2018 10:39 AM
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Re: Broadband drops out multiple times a day
16-07-2018 10:41 AM
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Thanks. How will I know when it's sorted?
Re: Broadband drops out multiple times a day
16-07-2018 11:27 AM
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Re: Broadband drops out multiple times a day
16-07-2018 5:06 PM
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Any idea how many days I'll have no service for?
Re: Broadband drops out multiple times a day
16-07-2018 5:30 PM
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Re: Broadband drops out multiple times a day
17-07-2018 9:39 AM
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Now starting the 3rd day with no service. I assume I'll be credited for each day I don't have service?
Re: Broadband drops out multiple times a day
17-07-2018 12:31 PM
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Re: Broadband drops out multiple times a day
18-07-2018 10:54 AM
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Any update on when I'll have service again?
Re: Broadband drops out multiple times a day
18-07-2018 11:54 AM
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Re: Broadband drops out multiple times a day
18-07-2018 12:58 PM
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Are you asking me if an engineer has been out this morning? I have no idea as I'm at work and you've not told me that I would need to be in for anyone.
It's been down most of the morning so I guess no one has been and done anything.
Re: Broadband drops out multiple times a day
18-07-2018 2:14 PM
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Re: Broadband drops out multiple times a day
23-07-2018 8:00 AM
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The problem has not been fixed.
It's been down since about 9pm yesterday.
Please can you advise when this will be fixed?
Re: Broadband drops out multiple times a day
23-07-2018 1:29 PM
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