Broadband drops out and orange light
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Re: Broadband drops out and orange light
14-11-2018 5:07 PM - edited 14-11-2018 5:08 PM
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Can you run a GEA Test ?
Sure thing, here you go:
GEA Test Detail | |||
Circuit ID | Service ID | ||
Test Outcome | Pass | ||||
Test Outcome Code | GTC_FTTC_SERVICE_0000 | ||||
Description | GEA service test completed and no fault found . | ||||
Main Fault Location | OK | ||||
Sync Status | In Sync | ||||
Downstream Speed | 30.5 Mbps | ||||
Upstream Speed | 10.0 Mbps | ||||
Appointment Required | N | ||||
Fault Report Advised | N | ||||
NTE Power Status | PowerOn | ||||
Voice Line Test Result | Pass | ||||
Bridge Tap | Not Detected | ||||
Radio Frequency Ingress | Not Detected | ||||
Repetitive Electrical Impulse Noise | Not Detected | ||||
Cross Talk | Detected | ||||
Estimated Line Length In Metres | 697.2 | ||||
Upstream Rate Assessment | Very Good | ||||
Downstream Rate Assessment | Low | ||||
Interference Pattern | Not Detected | ||||
Service Impact | No Impact Observed | ||||
Home Wiring Problem | Not Detected | ||||
Downstream Policing Discard Rate | 0.0 | ||||
Customer Traffic Level | Upstream and Downstream Traffic Detected | ||||
Technology | VDSL | ||||
Profile Name | 0.128M-40M Downstream, Error Protection Off - 0.128M-10M Upstream, Error Protection Off | ||||
Time Stamp | 2018-11-01T17:15:00 |
Parameters | MIN | MAX | AVG |
Down Stream Line Rate | 30.5 Mbps | 30.5 Mbps | 30.5 Mbps |
Up Stream Line Rate | 9.9 Mbps | 9.9 Mbps | 9.9 Mbps |
Up Time | 900.0 Sec | 900.0 Sec | 900.0 Sec |
Retrains | 0.0 | 0.0 | 0.0 |
Current and Last 15 Minute Bin Performance | ||
Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
Start Time Stamp | 2018-11-14T16:46:16.714+00:00 | 2018-11-14T17:01:16.714+00:00 |
Ingress Code Violation | 0 | 0 |
Egress Code Violation | 0 | 3 |
Errored Seconds | 0 | 0 |
Severely Errored Seconds | 0 | 0 |
Unavailable Seconds | 0 | 0 |
I have also noticed that under data_transfer_speed part of your website it shows all my old details
I'm not sure why that's not updated, though it's not something we can manually updated.
I wouldn't worry about that as it won't be affecting your service in any way.
Re: Broadband drops out and orange light
16-11-2018 7:48 PM
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I noticed on that it says would that affect my download speeds?
Downstream Rate Assessment | Low |
Re: Broadband drops out and orange light
17-11-2018 7:40 PM
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Hi @mjakes4178,
Thank you for bringing that part to our attention. Looking at this, the download speed of 30.5mbps is below your line's estimated speed of 35 - 40mbps so it does appear that there's an issue here. Unfortunately, the test hasn't picked up the cause of this.
Please can you run through our troubleshooting guides here and let us know how you get on. If your download speed is still low after this, please report the issue here and let us know when you've completed it - we'll then be able to progress things further for you.
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