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Broadband drops out and orange light
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Broadband drops out and orange light
20-07-2018 10:29 PM
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Hi
I have been with Plusnet for a couple of months. All was fine at first but recently my broadband has been dropping out half a dozen times each day and the orange light on the router either flashes or stays solid. Usually if I leave it then it will reconnect and return to blue after 5 minutes or so. Only on a couple of occasions has the ‘b’ flashed also.
I am at a bit of a loss what to do to resolve this recurring problem. All suggestions gratefully received.
I have been with Plusnet for a couple of months. All was fine at first but recently my broadband has been dropping out half a dozen times each day and the orange light on the router either flashes or stays solid. Usually if I leave it then it will reconnect and return to blue after 5 minutes or so. Only on a couple of occasions has the ‘b’ flashed also.
I am at a bit of a loss what to do to resolve this recurring problem. All suggestions gratefully received.
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Re: Broadband drops out and orange light
21-07-2018 7:45 AM
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An intermittent connection can be a pain, but if the light flashes that shows it's losing the physical connection to the exchange. So generally you'll want to go through the standard tests.
How is the phone line? Any noise or crackling there? Try dialling 17070 option 2 for a quiet line test. Noise there indicates a phone line fault, which you'd need to report to your phone provider-plusnet or whoever.
Second, move the connection to the test socket. You access this by removing the faceplate on your master socket and plugging the system into the socket behind-as it's intermittent you'll need to leave it there for a bit to see if it makes a difference.
Third if possible is try alternative hardware-switch the filter and if possible the router-though I'm aware not everyone has a spare router lying around!
Of course it'd also be worth getting hold of tech support to test the line too-possibly one of the staffers here may pick this up and do that for you but being a weekend it may be quicker to bite the bullet and wait in the call queue and get this done before you start disassembling things.
How is the phone line? Any noise or crackling there? Try dialling 17070 option 2 for a quiet line test. Noise there indicates a phone line fault, which you'd need to report to your phone provider-plusnet or whoever.
Second, move the connection to the test socket. You access this by removing the faceplate on your master socket and plugging the system into the socket behind-as it's intermittent you'll need to leave it there for a bit to see if it makes a difference.
Third if possible is try alternative hardware-switch the filter and if possible the router-though I'm aware not everyone has a spare router lying around!
Of course it'd also be worth getting hold of tech support to test the line too-possibly one of the staffers here may pick this up and do that for you but being a weekend it may be quicker to bite the bullet and wait in the call queue and get this done before you start disassembling things.
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Re: Broadband drops out and orange light
21-07-2018 2:43 PM
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