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Broadband drops most days at similar time

Newbie
Posts: 5
Registered: ‎25-11-2010

Broadband drops most days at similar time

Hi All,

 

I've seen similar posts about this fault.

My fibre broadband seems to drop out (not every day) around the same time. This appears to be roughly 9:50pm - 10pm.

I'm using the Plusnet Hub One router.

 

Having a look in the system logs on the router don't seem to show much but then I noticed in Advanced settings > Broadband > Connection Information that it does indeed show the connection went down 12 hours 11 mins ago (posting at this at 10:11am so links in with the ~10pm drop out). See below.

 

The connection does recover on it's own after about 5-10 mins.

Any ideas what this is?

Internet Connection Configuration

Connection Information

Connection time: 0 days, 12:11:19

 

2 REPLIES 2
Newbie
Posts: 1
Registered: ‎31-07-2020

Re: Broadband drops most days at similar time

Im getting this 2/3 times a day and just generally slow speeds. Complained to keep getting told nothing is wrong even though I send them speed tests showing its happening. 

 

Hopefully they can find a solution to this

Plusnet Help Team
Plusnet Help Team
Posts: 847
Thanks: 150
Fixes: 43
Registered: ‎24-04-2017

Re: Broadband drops most days at similar time

Together with our network partners at Openreach we will try to provide you with the best speeds possible. If you feel this is not the case, please raise your speed fault online at faults.plus.net

 Ben Devine
 Plusnet Help Team