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Broadband dropping every evening

Flybouy
Hooked
Posts: 8
Registered: 20-03-2017

Broadband dropping every evening

Hi, I see that this thread is quite old. I have started having drop issues with my fibre. I have done all the fixes as suggested on the support site bit no joy. Drops a few times a day and is getting quite frustrating.

Any suggestions?

Moderator's note by Mike (Mav): Changed title to reflect issue after split to own thread.

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,509
Thanks: 518
Fixes: 195
Registered: 01-01-2012

Re: Broadband constantly dropping

@Flybouy Sorry to hear that.

It's certainly dropping as shown below although oddly it's also dropping at almost the same time every night. Do you have anything that turns on at this time that may cause this?

In addition our tests aren't showing any issues but if the drops continue we'd recommend raising a fault here

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Moderator
Moderator
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Registered: 06-04-2007

Re: Broadband dropping every evening

Moderator's note:

Two posts split to their own thread from here and title changed.

Forum Moderator and Customer
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