Broadband dropouts
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- Re: Broadband dropouts
03-12-2018 9:06 PM - edited 03-12-2018 9:07 PM
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I've just had 2 fibre dropouts this evening, the downtime tends to be only 2-3 minutes at a time but is very annoying. I do seem to get this happening most days.
I have the normal Plusnet router with a 70meg fibre connection.
No port forwarding or special settings in the firewall, all default
I've attached the log as a text file
With dropouts I am referring to Broadband where the router itself goes orange.
Fixed! Go to the fix.
Re: Broadband dropouts
03-12-2018 9:23 PM - edited 03-12-2018 9:32 PM
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It just dropped out again for a couple of minutes
Re: Broadband dropouts
04-12-2018 5:28 PM
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Hi @Solmark, sorry to hear you're experiencing connection issues.
If you haven't already, I'd recommend running through our Trbouleshooting guide in the first instance, however if you continue to experience problems after this, please could you report the issue over at https://faults.plus.net
If you could let us know once you've done this, we'll be able to get the ticket picked up and progressed for you.
Thanks.
Re: Broadband dropouts
06-12-2018 9:59 PM
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I've had more drop outs this evening. I will look at that troubleshooting guide and then log it as you stated. I have both my landline and fiber with Plusnet
Re: Broadband dropouts
06-12-2018 10:19 PM
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It has dropped out 4 times in the last 30 minutes. I ran the fault test stuff and I noticed that 2 of the drop outs coincided with when I was called on my landline and when I dialed out from my landline (both landline and fibre are with plusnet)
07-12-2018 12:22 PM
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A BT Openreach Engineer arrived at 8am this morning, I had no idea he was coming!
He said he found a fault and re-terminated the connection outside my house. My speed seems to have dropped to just over 50mb (over 70mb normally). I presume that will increase in time.
I will see if it is more stable and will respond here accordingly
thanks
Re: Broadband dropouts
07-12-2018 3:38 PM
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Re: Broadband dropouts
07-12-2018 4:28 PM
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I ran through those tests before, I have a fully wired connection to the plusnet router and it plugs directly in to the master socket with the socket that doesn't need a micro filter, so its an optimum setup from what I can see.
I had assumed the speed would increase back up after a day or so after being disconnected/reconnected by the Openreach engineer.
Re: Broadband dropouts
07-12-2018 5:26 PM
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Please do let us know how it looks on Monday, @Solmark (as our supplier do not have a full contingency over the weekend) and we can reraise this issue to them if the speeds do not improve.
Thanks,
MoR
Re: Broadband dropouts
20-12-2018 9:47 PM
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I wanted to give it more time for a proper test, but the engineer visit and re-terminating the connection seems to have done the trick. I've not had any dropouts since and the connect is back up to 70mb
Many thanks for your help.
Re: Broadband dropouts
21-12-2018 9:38 AM - edited 21-12-2018 9:38 AM
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