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Broadband down

Posts: 1
Registered: ‎12-02-2020

Broadband down

Our broadband went down on Monday following a thunderstorm. The original router was damaged, possibly by a power surge. I rang plusnet and went through the steps to test the line. They confirmed it wasn't syncing and would send an engineer out. The guy then said that it wouldn't be possible to send someone out as they had to wait on more info from openreach. He said they'd be in touch within 72 hours. The call was taken off hold this morning but as yet I've heard nothing. I am aware of other people in the area having no service at the minute. Is there anywhere I can find more info on what the issue is and when I'm likely to hear from plusnet?
Plusnet Help Team
Plusnet Help Team
Posts: 8,162
Thanks: 1,047
Fixes: 405
Registered: ‎01-01-2012

Re: Broadband down

Thanks for getting in touch @Charlie_580 and apologies for the delayed response.

I can see we got an engineer out to you on Thursday and the connection is now back up and running.

Let us know if you're still having issues

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team