Broadband down since about 1pm
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Broadband down since about 1pm
10-07-2020 3:23 PM
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So here you go. I’m in Leeds, my phone line still works (phone is on same socket as the router, no extensions in the way) and I have no broadband connection. Please can you look into this. Thanks.
Re: Broadband down since about 1pm
10-07-2020 3:49 PM
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Re: Broadband down since about 1pm
11-07-2020 8:27 AM
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Re: Broadband down since about 1pm
11-07-2020 8:37 AM
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Re: Broadband down since about 1pm
11-07-2020 2:59 PM
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Thanks for your time on the phone @yorkshirestea
I'm sorry for the delay in picking up your post, the difficulties with contacting us and the problems with your connection.
As discussed I can see on the back of the fault you reported yesterday an engineer went out this morning and believed to have fixed the problem at the cabinet (the green box in the road).
I've tested your line today and your router's staying connected to the equipment at the cabinet but you don't have an active connection. Unfortunately a factory reset and re-configuring two routers haven't fixed this so I've booked an engineer visit with you for further investigation and I'll call you back after to follow things up.
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