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Broadband down since 9am

Keith2
Dabbler
Posts: 15
Registered: ‎05-11-2018

Broadband down since 9am

Hi,

 

Broadband went down at 9am - can't get through to support. Router can't see internet. Been fine for 2 years! Any otherway to raise a ticket or perform a self-test.

 

Keith

2 REPLIES 2
RichardB
All Star
Posts: 764
Thanks: 239
Fixes: 24
Registered: ‎19-11-2008

Re: Broadband down since 9am

Hi @Keith2

You can follow the troubleshooting steps at https://faults.plus.net and depending on the answers a fault will be raised.

Regards

Richard

 

Keith2
Dabbler
Posts: 15
Registered: ‎05-11-2018

Re: Broadband down since 9am

Hi,

 

Thanks - raised a fault last night and then went to check today - "view" and "close" are next to each other - fat fingers (on my mobile) pressed close by accident. Immediately Went to resubmit and the faults page is down for maintenance......

 

Can't get through on the phone.......

 

Keith