Broadband down since 9am
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Broadband down since 9am
15-01-2021 4:39 PM
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Hi,
Broadband went down at 9am - can't get through to support. Router can't see internet. Been fine for 2 years! Any otherway to raise a ticket or perform a self-test.
Keith
Re: Broadband down since 9am
15-01-2021 8:54 PM - edited 15-01-2021 8:54 PM
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Hi @Keith2
You can follow the troubleshooting steps at https://faults.plus.net and depending on the answers a fault will be raised.
Regards
Richard
Re: Broadband down since 9am
16-01-2021 1:09 PM
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Hi,
Thanks - raised a fault last night and then went to check today - "view" and "close" are next to each other - fat fingers (on my mobile) pressed close by accident. Immediately Went to resubmit and the faults page is down for maintenance......
Can't get through on the phone.......
Keith
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