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Broadband down for hours

AlbaF
Dabbler
Posts: 11
Thanks: 2
Fixes: 1
Registered: ‎11-05-2018

Broadband down for hours

My broadband is down since 2 pm. I have tried everything I could do to connect it but nothing worked. No one is answering the customer service phone and I work from home, I need the connection up ASAP. I don't know if there is an issue on the line, can't seem to find any info.
2 REPLIES 2
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Broadband down for hours

Hi @AlbaF

Thanks a lot for reaching out. Looks like a disconnection with the phone network, I can see you've already reached out to our Tech Support Team about it.

We're hoping to have this addressed / resolved by 08/10/2021.
There's an open Fault ticket on the account which you can both view and comment on for direct communication with our Technical Support Team here

 Adam
 Plusnet Help Team - Leeds
AlbaF
Dabbler
Posts: 11
Thanks: 2
Fixes: 1
Registered: ‎11-05-2018

Re: Broadband down for hours

Hi @adam945 

Thank you for your message!

Yes, we were able to address the issue on the phone, now we will wait and see if it will be solved. Thank you for the link to the open ticket, I will make sure to use that if I need to communicate anything else Smiley