Broadband down and router dead
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Broadband down and router dead
23-03-2021 9:25 PM
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Re: Broadband down and router dead
24-03-2021 1:50 AM - edited 24-03-2021 1:53 AM
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The 14 day period to cancel has also just lapsed so I’m not really sure what to do.
Previous Broadband Provider was completely fine so I don’t understand what has happened here.
Held Plusnet in such high regards after seeing adverts and reading reviews online but I’m very disappointed in this service.
When it works it’s great but I’m not putting up with constantly dropping internet when I rely on the internet.
It’s ultimately resulted in me just turning the hub off for the rest of the night and typing this on what limited phone data I have.
Re: Broadband down and router dead
24-03-2021 8:18 AM
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(PN's routers locked to themselves & BT broadband).
Re: Broadband down and router dead
24-03-2021 8:46 AM
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Hi, thanks for your post. I do have an old router, but cannot get into it? I don't have any broadband and so am tethering from my phones network. I'm going to call Plusnet shortly and cancel my contract as I'm within my 14 day period.
I don't trust this SP now, especially as I'm working from home!
Re: Broadband down and router dead
24-03-2021 9:38 AM
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be careful the 14 days start from the day you signed up - not from your go live day - good luck
Re: Broadband down and router dead
24-03-2021 10:09 AM
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Re: Broadband down and router dead
24-03-2021 10:19 AM
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@Azure_Flare164 I would use the BT Hub 6, it is a lot better than the Plusnet Hub 1 which has ongoing wi-fi problems and other firmware bugs that have not been fixed after a year or more. I never use ISP supplied routers myself but the BT HH6 is used successfully by a lot of Plusnet customers. Have a look in the Router forum for more details such as setting one up on Plusnet.
Re: Broadband down and router dead
24-03-2021 10:40 AM
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I have issues talking over the phone so I may need to get a friend to phone Plusnet up for me
Re: Broadband down and router dead
24-03-2021 10:48 AM
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Thanks for your support here! Really appreciate this. I have contacted support who are sending me a new router.
I hope you get your issues sorted as well!
Not a great start! Just hope there are no more issues!!
Thanks everyone for commenting.
Re: Broadband down and router dead
24-03-2021 10:59 AM
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@mjmcmanus I'm sorry to see your router we've sent doesn't work. Just to confirm the obvious, is the power lead plugged into the power hole at the back of the router, plugged into your power socket that's switched on and definitely works, and is the power button depressed in which should indicate the router is actually on?
If you've tried all that it'd appear to have developed a manufacturing fault. We'll get a replacement to you as soon as we can.
@Azure_Flare164 I'm sorry for the connection issues you're having. From what I can see your broadband's back up and running now after you've switched it back on. Line tests are showing a bridge tap which is a wiring issue which may be the cause for the problems. Can you try plugging your router into the test socket as explained Here and if you're still having issues, I'd recommend raising a fault at faults.plus.net so we can arrange an engineer visit to investigate further.
Re: Broadband down and router dead
25-03-2021 12:33 AM
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Re: Broadband down and router dead
25-03-2021 12:50 AM
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@Azure_Flare164 have you bothered to read the previous post?
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