Broadband down Thursday AM, supplier responding on Monday???
Hi,
I just want to check if this is normal, I have recently joined Plusnet (Early November) my broadband has gone down and I have been through the troubleshooting portal (via phone) and raised a support ticket. The response I have had is that it will be responded to on Monday?? Am I to be without Internet (working from home) for the rest of today, Friday, the whole weekend and they won't even get to look at it until Monday? This can't be right?
Regards
Mark
Hello @markbedwards,
I am sorry to hear that your are experiencing an issue with your connection and phone line. Our faults team were investigating a possible outage in the area, however this has been cleared as the cause of the issue. I have located a possible external issue as the caused and I have raised this to our supplier. Our faults team will keep you updated via the ticket here.
I am sorry for any inconvenience caused.
