Broadband disconnecting
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04-06-2020 3:16 PM
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Thanks in advance.
Bethan 1209
Fixed! Go to the fix.
Re: Broadband disconnecting
07-06-2020 4:13 PM
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Re: Broadband disconnecting
07-06-2020 5:05 PM
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Hi there @Bethan1209 it is showing that your account password on the router needs updating.
1) To connect to your Hub One, you will need to open a browser and go to http://192.168.1.254
If you have any issues doing this via Wireless, we recommend trying to do it via Ethernet cable instead.
2) You should come to a page with information about your connection, click 'Settings' at the top and it will ask you to sign in with a Password. This is located on the back of your router under 'Admin Password'
3) Select the option for 'Broadband.'
4) You will see some default options, if not, please press 'Disconnect' on the right and this will allow you to change the Username and Password.
5) For your username, this should be your account username and should be in the following format: username@plusdsl.net
Your password is your account password
6) Press 'Connect' and you should be online.
Let us know how it goes.
Re: Broadband disconnecting
08-06-2020 9:49 AM
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I had tried all of that previously but tried it again last night and still disconnects after 12 hours almost to the minute. Any other ideas?
Thanks
Re: Broadband disconnecting
09-06-2020 10:39 AM
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I have the same issue but every 24 hours
Re: Broadband disconnecting
11-06-2020 10:15 AM
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Re: Broadband disconnecting
12-06-2020 5:47 PM
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Everyday at 1742 for me. Seems to be associated with the daily CWMP check-in.
16:42:32, 12 Jun. | IN: ACCEPT [57] Connection closed (Port Forwarding: UDP [192.168.1.70]:65344 <--> [143.159.209.164]:65344 - - - [166.176.249.246]:3411 ppp3 NAPT) |
16:42:29, 12 Jun. | (285263.160000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username |
16:42:29, 12 Jun. | (285263.160000) CWMP: Session start now. Event code(s): '6 CONNECTION REQUEST,4 VALUE CHANGE' |
16:42:27, 12 Jun. | (285261.270000) PPP LCP Send Termination Request [User request] |
16:42:27, 12 Jun. | (285260.830000) CWMP: session completed successfully |
16:42:27, 12 Jun. | (285260.820000) CWMP: Initializing transaction for event code 6 CONNECTION REQUEST |
16:42:27, 12 Jun. | (285260.620000) CWMP: Set Parameter by TR069 failure 9003: Invalid arguments |
16:42:26, 12 Jun. | (285260.390000) CWMP: HTTP authentication success from https://dbtpnhdm.bt.mo |
16:42:25, 12 Jun. | (285258.750000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username |
16:42:25, 12 Jun. | (285258.740000) CWMP: Session start now. Event code(s): '2 PERIODIC,4 VALUE CHANGE' |
16:42:24, 12 Jun. | (285258.390000) CWMP: Initializing transaction for event code 2 PERIODIC |
14-06-2020 11:12 AM
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