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Broadband disconnecting on a Wednesday night

jameshanson
Newbie
Posts: 2
Registered: ‎28-06-2018

Broadband disconnecting on a Wednesday night

My broadband has disconnected on Wednesday night around 10:30 pm for the past 3 weeks. Same day and time each week, showing the orange bar and orange B symbol.

Each time I have had to restart my router to reconnect. 

It seems very strange that it is exactly the same time each week, could someone please look into this?

Thanks

1 REPLY 1
Tomca
Plusnet Help Team
Plusnet Help Team
Posts: 33
Thanks: 11
Fixes: 1
Registered: ‎09-03-2020

Re: Broadband disconnecting on a Wednesday night

@jameshanson.

 

Thanks for contacting us.

 

This is an unusual issue, with some third party routers this is a feature but not one that we have in our equipment.

 

We'd need to have a look at the account to see if we can see the disconnections you're reporting.

 

Please send us a private message with the account username and we'll look into this for you.

 

Thanks - Carl

 Carl Tomlinson
 Plusnet Help Team