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Broadband disconnecting on a Wednesday night

Posts: 2
Registered: ‎28-06-2018

Broadband disconnecting on a Wednesday night

My broadband has disconnected on Wednesday night around 10:30 pm for the past 3 weeks. Same day and time each week, showing the orange bar and orange B symbol.

Each time I have had to restart my router to reconnect. 

It seems very strange that it is exactly the same time each week, could someone please look into this?


Plusnet Help Team
Plusnet Help Team
Posts: 33
Thanks: 11
Fixes: 1
Registered: ‎09-03-2020

Re: Broadband disconnecting on a Wednesday night



Thanks for contacting us.


This is an unusual issue, with some third party routers this is a feature but not one that we have in our equipment.


We'd need to have a look at the account to see if we can see the disconnections you're reporting.


Please send us a private message with the account username and we'll look into this for you.


Thanks - Carl

 Carl Tomlinson
 Plusnet Help Team