Broadband cuts out
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Broadband cuts out
02-11-2017 12:42 AM
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My broadband cuts out several times daily for a few minutes. it restores itself whether or not I run any diagnostics. Should I accept this or can anything be done?
My speeds tonight have varied from 19.94 to 25.14 download & 1.79 to 1.85 upload
I started my investigation as my phone frequently doesn't do wi fi calling and I had a long discussion with mobile provider who is tending to blame my internet provider - can this be connected?
I use boosters as router has be to upstairs as that is where BT line enters house
Re: Broadband cuts out
02-11-2017 1:09 PM
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Hi there,
We're not seeing any connection drops recorded so it would be worth ruling out WiFi as a possible cause as your next step.
The best way to do that is to connect using a (LAN) wired connection to the router if that's a possibility for you.
Re: Broadband cuts out
02-11-2017 5:13 PM
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what router are you using?
might be worth using routerstatshub if it's compatible and that way you can see what's going on if you have a PC you can leave running
Re: Broadband cuts out
03-11-2017 2:22 PM
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My router is whatever PlusNet sent me
What is routerstatshub?
Re: Broadband cuts out
03-11-2017 2:23 PM
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Due to router being upstairs I cannot do a wired connection.
I think the problem could be wifi - so how can it be fixed?
Re: Broadband cuts out
03-11-2017 3:11 PM
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if it's a hub one, one of the white/pink things
then you can look at stats on it's config pages which will show for example when the wan is going down/up
look at the event log tab and then choose wan from dropdown
btw if it is the hub one you have it is know for having iffy wifi strength
the software i mentioned screen scrapes this data and shows in a graphical form, so you can see snr/connection speed etc
http://www.vwlowen.co.uk/RouterStatsHub/routerstatshub.htm
Re: Broadband cuts out
06-11-2017 1:17 PM
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Re: Broadband cuts out
06-11-2017 10:46 PM
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if you are using the plusnet hub one directly to the socket, ie in vdsl mode
then open up 192.168.1.254
click on the troubleshooting main tab
then click on the helpdesk sub tab, you'll need to enter the admin password
the you can see how long the router has been connected eg
5. DSL uptime: | 0 days, 19:04:34 |
or click on the event log sub tab, change the drop down to WAN
and you'll see the connects/disconnects
eg
03:38:52, 06 Nov. | (1002072.070000) PPPoE is up - Down Rate=58267Kbps, Up Rate=11091Kbps; |
...
03:36:46, 06 Nov. | (1001945.540000) PTM over DSL is down after 3931 minutes uptime |
03:36:46, 06 Nov. | (1001945.540000) PPPoE is down after 3930 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 - Down)] |
btw you can select WIFI and see you devices connects/disconnects
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