Broadband connection

[#1]

My broadband connection has been terrible all weekend, but this afternoon it has been particularly bad. I lose the connection for a couple of minutes at a time and the light on the router goes orange. 

There has been no reports of problems on your website so I just wondered if it was just me

[#2]

Welcome to the Forum @cgkerr

This is with a wired connection to the Hub rather than a wifi connection? If so, run though the checks at https://www.plus.net/help/broadband/connection-troubleshooting/ and report a fault at https://www.plus.net/apps/kbdfaults It takes a bit of your time but costs you nothing, and makes Plusnet aware of your issue. They have to look at it, and the report gets the issue into the queue for action.

There have been problems with the BT speed test (I'm not sure whether they are resolved) but try it with Internet Explorer. If there are still problems, report speeds from an alternative speed test such as at speedtest.net.

Please let us know how you get on.

[#3]

Sorry to hear you've been having issues with your connection.

We've tested your line and it's showing a potential capacity issue at the exchange.

This has been raised for further investigation and you can view the details here

As soon as we have a update we'll let you know