Broadband connection problems
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Broadband connection problems
- « Previous
-
- 1
- 2
- Next »
Re: Broadband connection problems
15-06-2017 2:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I can see the drops in your connection...
But the tests I ran didn't complete.
It looks like the fault you've raised online has automatically reported a fault to our suppliers, and the trouble report has been accepted by Openreach. We'll provide an update via this ticket within 72 hours.
Re: Broadband connection problems
15-06-2017 2:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Broadband connection problems
15-06-2017 3:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry to hear that, I appreciate your frustration. Intermittent faults can be tricky to fix.
We have reported the fault to our suppliers.
There really isn't much more we can do except wait for this to be investigated.
Anoush.
Re: Broadband connection problems
20-06-2017 11:13 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Broadband connection problems
20-06-2017 2:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Broadband connection problems
23-06-2017 2:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Broadband connection problems
23-06-2017 3:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Really sorry to hear you're still having problems.
Testing your line is showing an external fault again, I've reported this through to our suppliers.
We'll keep you updated via the ticket on your account.
Re: Broadband connection problems
15-07-2017 1:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Broadband connection problems
17-07-2017 10:09 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It looks like your connection is intermittent.
My tests are showing a possible fault again. If you've completed the internal checks, please can you report this to us at http://faults.plus.net and let us know once you've done that so we can progress it to BT.
Re: Broadband connection problems
17-07-2017 6:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
What else is there to do ? I'm losing my cool now...
Re: Broadband connection problems
17-07-2017 6:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- « Previous
-
- 1
- 2
- Next »
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Broadband connection problems