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Broadband connection problems

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 23,726
Thanks: 8,505
Fixes: 1,387
Registered: ‎21-04-2017

Re: Broadband connection problems

I can see the drops in your connection...

But the tests I ran didn't complete.

 

It looks like the fault you've raised online has automatically reported a fault to our suppliers, and the trouble report has been accepted by Openreach. We'll provide an update via this ticket within 72 hours.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Ke11er
Dabbler
Posts: 15
Thanks: 4
Registered: ‎06-12-2016

Re: Broadband connection problems

Problem is that by the time they turn up connection will fix itself and they will say it's nothing to do with land line and they will blame your router that's what happened last 3 times they came ...I'm working online and what I do last couple days is I'm using my mobile internet ...can you see where my frustration coming from? I pay double for something I pay already.
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 23,726
Thanks: 8,505
Fixes: 1,387
Registered: ‎21-04-2017

Re: Broadband connection problems

Sorry to hear that, I appreciate your frustration. Intermittent faults can be tricky to fix.

We have reported the fault to our suppliers.
There really isn't much more we can do except wait for this to be investigated.

 

Anoush.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Ke11er
Dabbler
Posts: 15
Thanks: 4
Registered: ‎06-12-2016

Re: Broadband connection problems

As I predicted bt tech turn up and connection whose back online he done the checks .As 3 times before he said where is nothing wrong with line and as 3 times before he blamed your router....Maybe it's time to change router don't you think?
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 23,726
Thanks: 8,505
Fixes: 1,387
Registered: ‎21-04-2017

Re: Broadband connection problems

Sorry to hear you're still having problems.

It looks like our faults team are picking up the ticket on your account, they should get back to you shortly.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Ke11er
Dabbler
Posts: 15
Thanks: 4
Registered: ‎06-12-2016

Re: Broadband connection problems

I received new router yesterday. ..After 20 min internet crashed yet again....woken up to flashing orange light .It seams like the problem is in a land line after all ...I'm loosing hope 😕
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 23,726
Thanks: 8,505
Fixes: 1,387
Registered: ‎21-04-2017

Re: Broadband connection problems

Really sorry to hear you're still having problems.

Testing your line is showing an external fault again, I've reported this through to our suppliers.

We'll keep you updated via the ticket on your account.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Ke11er
Dabbler
Posts: 15
Thanks: 4
Registered: ‎06-12-2016

Re: Broadband connection problems

Came back from my holidays and guess what??? Connection down yet again ;/
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 23,726
Thanks: 8,505
Fixes: 1,387
Registered: ‎21-04-2017

Re: Broadband connection problems

It looks like your connection is intermittent.

 

My tests are showing a possible fault again. If you've completed the internal checks, please can you report this to us at http://faults.plus.net and let us know once you've done that so we can progress it to BT.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Ke11er
Dabbler
Posts: 15
Thanks: 4
Registered: ‎06-12-2016

Re: Broadband connection problems

No offense m8 but your bills are not intermittent they are always on time and no deduction for crappy internet connection.
What else is there to do ? I'm losing my cool now...
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 23,726
Thanks: 8,505
Fixes: 1,387
Registered: ‎21-04-2017

Re: Broadband connection problems

Not much we can do I'm afraid except report the fault to our suppliers again.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team