Broadband connection problems

[#1]

Hi for a past 2 weeks I got problems with internet connection ...keeps cutting out every 10-15 s. It's really inoing. I do follow your maintenance updates but they did not improved my connection at all if anything they made it worse .Have you got any update on the permanent fix for this issue?also I don't think is fare you charge me full price for a service which I find it unusable for a past 2 weeks I hope you can work it out some discount for me...
-Peter

[#2]

Sorry to hear you're having issues.

I've tested your line and it's showing a external issue.

That's been raised for you and we'll get you a update as soon as we know more.

[#3]

Thx m8

[#4]

New year new problems. ..disconnection frequency dropped to about 4-5 a day I can live with that ...but since 2 -3 am my connection went down for good.restarting router did not help.please advice

[#5]

Back online

[#6]

Are you on the 40mb product? "Lots of disconnections could be this. https://community.plus.net/t5/Fibre-Broadband/Plusnet-fibre-broadband-does-not-cope-with-uploads-and...

Esp 2am when things like iCloud might backup you phone etc?

[#7]

Yes I'm on 40 but the funny thing is I don't use cloud ....so my guess is crappy land line ...-5 and kables falling out in exchange boxes. ..

[#8]

And its down again ....

[#9]

It's been down all day any ideas?

[#10]

Have you been through the checks on the Help Pages?

If so time to give them a call or get on to chat.

[#11]

I expirience some connection dropouts again past couple days (5-10 today)could some one from support have a look for me please ?

[#12]

Hi there, tests are showing an external fault again.

Please report this with us at http://faults.plus.net and drop us a reply back here when you have so we can get it raised with our suppliers for you.

Adam

[#13]

Yet again I got connection drops normally later on in e evening's and mornings can some one explain to me what is going on ?This is unacceptable in this day and age ...I can't get a full month without a some sort of issue...Please help!

[#14]

Sorry to hear your connection drops have returned.

My tests aren't identifying the cause of that unfortunately.

If you've tried the checks here then I'd advise reporting the fault to us here so that we can further investigate.

[#15]

There is no connection to internet right now are you saying you can see my router now?