cancel
Showing results for 
Search instead for 
Did you mean: 

Broadband connection freezes when the phone is answered

r2obd
Grafter
Posts: 26
Registered: ‎07-01-2013

Broadband connection freezes when the phone is answered

Hi,
I have not been too impressed with my fibre connection to date. The estimated speeds were not met when installed and now I notice that the connection freezes whilst the home phone is in use, it then resumes a little after the call is finished.
It is frustrating when the line rental increases in cost,  considering other users pay the same fees for 60mb speeds and reliable connections.
Please let me know if anything can be improved.
2 REPLIES
jafreer
Aspiring Pro
Posts: 844
Thanks: 54
Registered: ‎13-10-2012

Re: Broadband connection freezes when the phone is answered

Does the DSL light go out on the OpenReach modem when the phone is in use?
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Broadband connection freezes when the phone is answered

Are you still connected in to the engineer fitted socket and is there any noise at all on the phone line?
We haven't seen a disconnection in over 7 days on our side.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff