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Broadband connection fault

Dodger0548
Newbie
Posts: 2
Registered: ‎06-09-2018

Broadband connection fault

Hi

I'm having problems with my broadband... I'm connected to the internet but some of my devices won't connect.. i.e now TV box and Xbox.. I was getting a message on my browser about a failed payment invoice missing... I'm up to date with my payments as the last one was made by card.

Anyone able to help?? It's driving me nuts 😟😟😟😵

2 REPLIES 2
deank
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 325
Fixes: 14
Registered: ‎23-11-2017

Re: Broadband connection fault

Hi @Dodger0548

 

Apologies for this. This is a known issue at the moment, and I have escalated this to be resolved for you shortly. Thank you for your patience.

Dodger0548
Newbie
Posts: 2
Registered: ‎06-09-2018

Re: Broadband connection fault

Hi deank
Think it's all sorted now... thanks for the response... very much appreciated