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Broadband connection down completely

barny451
Newbie
Posts: 2
Registered: ‎28-06-2018

Broadband connection down completely

How do I get help - my broadband is completely down. The modem DSL light is cycling round off.flashing/solid green and I’m never getting any internet connection.

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 69
Thanks: 9
Fixes: 2
Registered: ‎18-06-2018

Re: Broadband connection down completely

Thank you for getting in touch, Sorry to hear of the issues that you had last night. I have checked the connection and can see that you are back up and running. Unfortunatley there is no way to confirm what caused the drop at this stage however if you still have issues please let us know and we can investigate further. - LeeY

If this post resolved your issue please click the 'This fixed my problem' button
 Lee Y
 Plusnet Help Team
barny451
Newbie
Posts: 2
Registered: ‎28-06-2018

Re: Broadband connection down completely

Thanks - i checked when I got your message and yes it was fine, but just over an hour ago it dropped and recovered again.