Broadband activation
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Broadband activation
05-09-2018 6:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Fixed! Go to the fix.
Re: Broadband activation
05-09-2018 6:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @LS
Welcome to the forums!
Looks like your orders all completed as we expected them too - but there was some delay in the final process of your circuit activating.
I've manually updated this for you from our end.
Could you reboot your router and try establishing a connection for me?
Thanks,
MoR
Re: Broadband activation
05-09-2018 6:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Broadband activation
05-09-2018 6:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Our tests are showing that your router is in sync - therefore a signal is indeed reaching our premise.
Could you try a full reset via the little hole at the back for us? You'll need to hold something small in there for about 20 seconds.
Can you tell me what your device says when you try and establish a connection as well?
Thanks,
MoR
Re: Broadband activation
05-09-2018 6:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Broadband activation
05-09-2018 7:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Could you take a look through our troubleshooting guides here ?
As I said everything looks spot on from our side.
I'm really sorry about this.
Thanks,
MoR
Re: Broadband activation
05-09-2018 7:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Broadband activation
05-09-2018 7:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Can you log into the Hub Manager with the Admin Password?
You can find this on the same card your WiFi password is on - once you are in can you please check that the username and password are correct inside the "Basic" details section? If they are wrong please can you update these, they should be the same as your account username and password.
Thanks,
MoR
Re: Broadband activation
05-09-2018 7:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
05-09-2018 7:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
That right there will be your issue! That "setup" should be your account password.
Can you try this :
1) To connect to your Hub One, you will need to open a browser and go to http://192.168.1.254
If you have any issues doing this via Wireless, we recommend trying to do it via Ethernet cable instead.
2) You should come to a page with information about your connection, click 'Settings' at the top and it will ask you to sign in with a Password. This is located on the back of your router under 'Admin Password'
3) Select the option for 'Broadband.'
4) You will see some default options, if not, please press 'Disconnect' on the right and this will allow you to change the Username and Password.
5) For your username, this should be your account username and should be in the following format: username@plusdsl.net
Your password is your account password
6) Press 'Connect' and you should be online.
Let us know how you get on
Thanks
MoR
Re: Broadband activation
05-09-2018 7:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Broadband activation
05-09-2018 7:48 PM - edited 05-09-2018 7:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
No worries at all! That's what we are here for.
I have a feeling my manual intervention to fully complete your order may have caused the TR069 protocol to not auto assign your credentials to your router. Which is why is showed the "setup" username. Sorry about that, it was required, however, due to the situation we were in before that point.
Anyway, glad to hear you are now up and running.
If you need any more assistance give one us a shout on here - we're always happy to help.
Have a great night!
MoR
*typo edit
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page