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Broadband activation
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Broadband activation
26-10-2016 2:28 PM
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Hi, can anybody tell me the best way to get my broadband activated a.s.a.p?
An engineer came out on 21/1016 and my router turned up 25/10/16 but I got a txt yesterday saying it won't be activated until 9/11/16.
Seems like an extraordinarily long time to wait!
Thanks.
An engineer came out on 21/1016 and my router turned up 25/10/16 but I got a txt yesterday saying it won't be activated until 9/11/16.
Seems like an extraordinarily long time to wait!
Thanks.
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Re: Broadband activation
26-10-2016 2:43 PM
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Unfortunately that's the earliest date available for a fibre activation in your area. I'm afraid that as we had to place a new line install for the phone, we have to place the fibre order after this completes and there are often 2-3 week timescales.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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Re: Broadband activation
26-10-2016 3:10 PM
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Thanks for the quick reply.
I appreciate there's nothing you can do personally but I've gotta say that with this issue and the fact I can't change my direct debit date my first time experience of Plusnet is pretty disappointing.
I appreciate there's nothing you can do personally but I've gotta say that with this issue and the fact I can't change my direct debit date my first time experience of Plusnet is pretty disappointing.
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