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Broadband activation

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Newbie
Posts: 3
Registered: ‎26-10-2016

Broadband activation

Hi, can anybody tell me the best way to get my broadband activated a.s.a.p?
An engineer came out on 21/1016 and my router turned up 25/10/16 but I got a txt yesterday saying it won't be activated until 9/11/16.
Seems like an extraordinarily long time to wait!
Thanks.
2 REPLIES 2
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Legend
Posts: 17,723
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: Broadband activation

Unfortunately that's the earliest date available for a fibre activation in your area. I'm afraid that as we had to place a new line install for the phone, we have to place the fibre order after this completes and there are often 2-3 week timescales.

If this post resolved your issue please click the 'This fixed my problem' button

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Highlighted
Newbie
Posts: 3
Registered: ‎26-10-2016

Re: Broadband activation

Thanks for the quick reply.
I appreciate there's nothing you can do personally but I've gotta say that with this issue and the fact I can't change my direct debit date my first time experience of Plusnet is pretty disappointing.