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Broadband activation time

KnowledgeIsLigh
Newbie
Posts: 7
Registered: 18-06-2015

Broadband activation time

Hi,
The engineer installed a new socket and a BT Openreach modem at 1PM on Tuesday but my broadband is still inactive; how long does it usually take for the broadband service to be ready?
It says in the leaflet to not set up your router until the service has been confirmed, but the engineer plugged it everything in and my PC detected the router automatically. Is this the/a problem?
Many thanks
1 REPLY
Community Gaffer
Community Gaffer
Posts: 17,650
Thanks: 642
Fixes: 162
Registered: 05-04-2007

Re: Broadband activation time

Your broadband service is ready to use, the email we sent on the morning of the engineer visit should have explained it. Sorry if it wasn't clear, but you should be able to plug in the router and connect up
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff