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Broadband Username Ending @plus.net

FIXED
martinsturmey
Newbie
Posts: 4
Registered: ‎04-08-2007

Broadband Username Ending @plus.net

My broadband username ends @plus.net rather than the normal @plusdsl.net, probably because I have been a Plusnet broadband customer since 2002. Is it possible, and if so is it advisable, to have my broadband username changed to the normal @plusdsl.net? The main drawback of my existing username appears to be that I have to set up new Plusnet routers manually rather than them connecting automatically.

5 REPLIES 5
Plusnet Help Team
Plusnet Help Team
Posts: 7,532
Thanks: 810
Fixes: 319
Registered: ‎01-01-2012

Re: Broadband Username Ending @plus.net

Hi Martin.

This is something we can arrange but you'll need to update the username in the router or you'll lose connection when it next drops

If you're happy for me to do this just post back

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
martinsturmey
Newbie
Posts: 4
Registered: ‎04-08-2007

Re: Broadband Username Ending @plus.net

Matthew

Please update my username. I'll then update my router once you have made the change.

Martin

Plusnet Help Team
Plusnet Help Team
Posts: 7,532
Thanks: 810
Fixes: 319
Registered: ‎01-01-2012

Re: Broadband Username Ending @plus.net

Fix

Hi Martin.

That's been done for you now

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
martinsturmey
Newbie
Posts: 4
Registered: ‎04-08-2007

Re: Broadband Username Ending @plus.net

After the change of my broadband username so that it now ends @plusdsl.net my broadband has worked without any problems. However, my data usage has been shown as zero ever since the change was made. I was hoping that this would start working again after I had received my latest monthly bill but this hasn’t happened. Can this be corrected now?

Plusnet Alumni (retired) Warwick
Plusnet Alumni (retired)
Posts: 594
Fixes: 29
Registered: ‎06-08-2018

Re: Broadband Username Ending @plus.net

Hi @martinsturmey

 

Thanks for getting in touch and I am sorry that you aren't able to see your usage.

 

I have reviewed your account and have responded via a ticket here

 

If you have any further questions feel free to get in touch.