Broadband Upgrade Issue
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Broadband Upgrade Issue
17-09-2017 10:25 AM
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Hi I upgraded my broadband now months ago and have seen no improvement in speed at all including upload which i am lucky to get 2Mbps upload max I usually hit download is 28Mbps I'm paying £35+ a month for this for months now and i'm getting grade C Broadband and when ever i try and call customer services we get huge waiting times and sometimes the call just goes dead I find this totally unacceptable service.
Re: Broadband Upgrade Issue
17-09-2017 10:59 AM
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What is your line expected to be able to deliver? You can check on the DSL Checker here..
Re: Broadband Upgrade Issue
17-09-2017 11:09 AM
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Download 40.Mbps and Upload upto 20Mbps even 10 I would have been happier with but this is terrible at best.
Re: Broadband Upgrade Issue
17-09-2017 11:22 AM
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Re: Broadband Upgrade Issue
19-09-2017 11:51 AM
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Checking your account is showing that the line is still provided on the 40/2 speeds. I'll go place an order to correct that which should complete tomorrow.
It's worth noting that based on your estimates you might not see much of an improvement on the download speeds:
Featured Products |
Downstream Line Rate(Mbps) |
Upstream Line Rate(Mbps) |
Downstream Handback Threshold(Mbps) |
WBC FTTC Availability Date |
WBC SOGEA Availability Date |
WBC FTTC 18x2 Provide Availability |
WBC FTTC 18x2 Sim Availability |
Left in Jumper |
||
---|---|---|---|---|---|---|---|---|---|---|
High | Low | High | Low | |||||||
VDSL Range A (Clean) | 51.4 | 39.8 | 9.1 | 6.4 | 35 | Available | -- | -- | -- | -- |
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