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Broadband Upgrade Issue

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simonianmason
Newbie
Posts: 2
Registered: 17-09-2017

Broadband Upgrade Issue

Hi I upgraded my broadband now months ago and have seen no improvement in speed at all including upload which i am lucky to get 2Mbps upload max I usually hit download is 28Mbps I'm paying £35+ a month for this for months now and i'm getting grade C Broadband and when ever i try and call customer services we get huge waiting times and sometimes the call just goes dead I find this totally unacceptable service.     

4 REPLIES
Community Veteran
Posts: 1,555
Thanks: 260
Fixes: 33
Registered: 13-08-2015

Re: Broadband Upgrade Issue

What is your line expected to be able to deliver? You can check on the DSL Checker here..

simonianmason
Newbie
Posts: 2
Registered: 17-09-2017

Re: Broadband Upgrade Issue

Download 40.Mbps and Upload upto 20Mbps even 10 I would have been happier with but this is terrible at best.

Gel
Seasoned Pro
Posts: 1,588
Thanks: 163
Fixes: 14
Registered: 02-08-2007

Re: Broadband Upgrade Issue

Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Broadband Upgrade Issue

Checking your account is showing that the line is still provided on the 40/2 speeds. I'll go place an order to correct that which should complete tomorrow.

It's worth noting that based on your estimates you might not see much of an improvement on the download speeds:

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Handback Threshold(Mbps)

WBC FTTC Availability Date

WBC SOGEA Availability Date

WBC FTTC 18x2 Provide Availability

WBC FTTC 18x2 Sim Availability

Left in Jumper

  High Low High Low        
VDSL Range A (Clean) 51.4 39.8 9.1 6.4 35 Available -- -- -- --
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff