Broadband Speeds

[#1]

What sort of speeds should i be getting with the below, as when i do a speed test im only getting around 37-39mb on download. the upload is ok and about where it should be.

• Estimated Download Range: 47 - 67Mbps
• Estimated Upload Range: 14 - 18Mbps
• Minimum Guaranteed Speed: 41.9Mbps
• Current Line Speed (Download): 49.8Mbps

I did have an issue back in July/Aug time where the profile some how changed on my line and i was only getting around 29mb but this got resolved.

[#2]

Are you testing on a wired or wireless connection?

[#3]

This is on a wired connection, even with a laptop plugged directly into the router on its own via an ethernet cable the speeds are still pretty much the same. 

[#4]

@pbaker are you on unlimited fibre or fibre extra?

[#5]

Unlimited fibre extra

[#6]

My download speed has dropped drastically too it should be 40Mbs with a guaranteed of 30Mbs but can only get 20Mbs at a push the upload is 8Mbs which is ok. It’s just such a poor service from plusnet and the fact they won’t even keep to their guaranteed speed is abysmal. I’ll be filing a complaint and getting a refund for them breaking the contract and not guaranteeing the speed.

[#7]

Hi @ryan2 

Sometimes issues can happen that affect speeds but we can definitely work with you to get that sorted out. 

I've picked this up for you and have added a support ticket to your account here with some recommendations: https://www.plus.net/wizard/?p=view_question&id=208137403

Please take a look when you can and I'll keep on top of this until we've got it nailed. 

[#8]

I was going to try and raise a ticket about this, but cannot seem to find this now via their help section, you can only use there chat or give them a call. 

I did try and login into my account and can see my account but still says login on the top right so not sure what is going on there. 

[#9]

If you go to the broadband tab in your account then complete the broadband troubleshooter that’ll raise a fault ticket