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Broadband Speed Very Poor

Dabbler
Posts: 23
Registered: ‎27-02-2018

Broadband Speed Very Poor

I've had a patchy weekend with Zoom Video breaking up so I thought I ought to test the speed. It's terrible.

I can usually exceed 20 Mbps (the Fibre Cabinet is 1km away)

Just got the attached report saying 461Ms Latency and only 1.84Mbps Download

4 REPLIES 4
Seasoned Hero
Posts: 5,816
Thanks: 2,567
Fixes: 169
Registered: ‎30-06-2016

Re: Broadband Speed Very Poor

@OldEngineer 

As always the first question if you don't spell it out has to be is this yoir broadband speed measured using an Ethernet cable between your hub and computer or possibly a wireless problem?

Dabbler
Posts: 23
Registered: ‎27-02-2018

Re: Broadband Speed Very Poor

Yes. A wired connection through the latest BT Smart Hub 2 Router.

Speed check later in the evening showed a return of speed so it really is intermittent. And now this morning after a slow start the speed is good.

I didn't mention that OpenReach were down the road last week pulling through Fibre for  FTTP. Have they pulled on flaky joints?

Dabbler
Posts: 23
Registered: ‎27-02-2018

Re: Broadband Speed Very Poor

Router has lost connection several times today. Sometimes it comes back up with adequate speed but now running slow again with high ping delay. See attached

Dabbler
Posts: 23
Registered: ‎27-02-2018

Re: Broadband Speed Very Poor

Plusnet have called out OpenReach because the "GEA Test" shows...

Impairment in copper joint detected most likely close to customer premises. Please continue to submit a trouble report