Broadband Speed Has decreased by 10mb
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Broadband Speed Has decreased by 10mb
Broadband Speed Has decreased by 10mb
27-12-2019 7:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I normally have around 37-38mb on my fibre connection. However I am currently connected at 28mb which is below the minimum threshold I was guaranteed when I signed my new contract. I want my full speed back asap or I will have no choice but to leave my contract and go elsewhere. Please check the connection asap
Re: Broadband Speed Has decreased by 10mb
28-12-2019 12:50 PM - edited 28-12-2019 12:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
What part of the country are you from?
Re: Broadband Speed Has decreased by 10mb
29-12-2019 2:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I am in lincolnshire. My router is normally synced at like 35-38mb however it is now synced at 26.1mb, customer service has been useless. Live chat said they would report a fault but i have heard nothing since. It is too slow for me.
Re: Broadband Speed Has decreased by 10mb
29-12-2019 3:04 PM - edited 29-12-2019 3:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
My speed has been 10mb lower for a week now although at least it is stable now. I'm finding 22mb is too slow 4K, I keep getting buffering. I have uploaded screen shots but customer services has yet to respond.
I was hoping someone from Plusnet would help on here but no such luck as yet
Let's hope they are more helpful after Christmas!!!
Re: Broadband Speed Has decreased by 10mb
29-12-2019 3:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Broadband Speed Has decreased by 10mb
29-12-2019 11:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Broadband Speed Has decreased by 10mb
29-12-2019 11:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Broadband Speed Has decreased by 10mb