Broadband Speed: Getting there, but not quite...
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- Re: Broadband Speed: Getting there, but not quite....
29-09-2019 9:01 AM
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Good mornig team,
My broadband speed isn't what it was when I first signed up. I was getting 15 - 25MB/s download then, but now I'm lucky to get 9MB/s. I appreciate that there have been administrative issues that have had me taken off FTTC and put back again, but has something else changed? According to the BTW speed check, further tests may be required and I'm to 'contact my ISP provider' (image attached).
Would you investigate, please?
--
Kind Regds,
R.
Fixed! Go to the fix.
Re: Broadband Speed: Getting there, but not quite...
29-09-2019 3:51 PM
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I would be more inclined to investigate your end first.
The BTW test does not work well with some browsers, in your case you are getting 13Mbps upload even though your max should be 10Mbps.
Re: Broadband Speed: Getting there, but not quite...
30-09-2019 10:47 AM - edited 30-09-2019 10:48 AM
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Hi @Russell_w_b,
I'm sorry to see that you're experiencing poor speeds. I've tested your line but the test hasn't picked up the cause of this problem and indicates that your line is currently syncing at 38.2mbps.
GEA Test Detail | |||
Circuit ID | NA | Service ID | BBEUXXXXXXXX |
Test Outcome | Pass | ||||
Test Outcome Code | GTC_FTTC_SERVICE_0000 | ||||
Description | GEA service test completed and no fault found . | ||||
Main Fault Location | OK | ||||
Sync Status | In Sync | ||||
Downstream Speed | 38.2 Mbps | ||||
Upstream Speed | 7.9 Mbps | ||||
Appointment Required | N | ||||
Fault Report Advised | N | ||||
NTE Power Status | PowerOn | ||||
Voice Line Test Result | Pass | ||||
Bridge Tap | Not Detected | ||||
Radio Frequency Ingress | Not Detected | ||||
Repetitive Electrical Impulse Noise | Not Detected | ||||
Cross Talk | Not Detected | ||||
Estimated Line Length In Metres | 998.1 | ||||
Upstream Rate Assessment | Very Good | ||||
Downstream Rate Assessment | Very Good | ||||
Interference Pattern | Not Detected | ||||
Service Impact | No Impact Observed | ||||
Home Wiring Problem | Not Detected | ||||
Technology | VDSL | ||||
Current 15Min Bin Retrains | 0 | ||||
Last 15Min Bin Retrains | 0 | ||||
DP Type | External |
Current and Last 15 Minute Bin Performance | ||
Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
Start Time Stamp | 2019-09-30T09:15:51Z | 2019-09-30T09:30:51Z |
Ingress Code Violation | 1 | 1 |
Egress Code Violation | 0 | 0 |
Errored Seconds | 0 | 2 |
Severely Errored Seconds | 0 | 2 |
Unavailable Seconds | 0 | 0 |
So that we can determine the best next steps towards a resolution, please can you confirm whether this issue is solely affecting wireless connections or if wired connections are affected too?
Re: Broadband Speed: Getting there, but not quite...
30-09-2019 3:22 PM
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Hi Emily, and thanks for your reply.
I can confirm that with a direct Ethernet connection to the router I am seeing a download speed of 8.42MB/s (BTW) and 9.16MB/s (Ookla). Same as on a wireless connection.
--
Kind Regds,
R
Re: Broadband Speed: Getting there, but not quite...
30-09-2019 3:37 PM
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Hello again,
I can also confirm that rebooting the router made no difference to speeds. Just in case that was your next suggestion!
--
Kind Regds,
R
30-09-2019 4:16 PM
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I've just checked my upstairs Win 7 laptop on Ethernet and I'm getting a whopping 30Mb/s download, as I am wirelessly on my android mobile (Ookla both tests).
My main laptop, and the one I conducted tests on earlier, is a Dell Inspiron 15 5000 series running Win 10 (latest version) but I did check there were no updates happening prior to testing. So going on two out of three devices, I concur that the current speed issue I'm writing about may be due to the laptop and not the connection.
But thanks for listening and advising anyway! Case closed for now.
--
Kind Regds,
R.
Re: Broadband Speed: Getting there, but not quite...
30-09-2019 8:21 PM
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That's great to hear, @ Russell_w_b, and thanks for getting back to us.
Let us know if you need any further assistance.
Thanks - LF
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