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Broadband Speed Dropped to 10mb from 80mb Third Time

VlNCE
Newbie
Posts: 2
Registered: a week ago

Broadband Speed Dropped to 10mb from 80mb Third Time

Im on 80MB and for the third time its suddenly dropped to 10 mb last time they connected me for some bizzare reason to a different box further away so my speed just dropped right off ... Im getting sick of it. I have two mobile phone contracts land line and broadband im so frustrated I feel like throwing the towel in on all of the contracts.

Moderator's note by Dick (Strat): All caps title/text edited as per Forum rules.

5 REPLIES 5
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 20,258
Thanks: 6,852
Fixes: 1,139
Registered: ‎21-04-2017

Re: Broadband Speed Dropped to 10mb from 80mb Third Time

Hi @vince

I'm really sorry to see you're having intermittent speed issues.

Testing your line is showing an infrastructure fault on our suppliers network we'd need to arrange an engineer visit to resolve.

Can you raise a fault to us at faults.plus.net and in the notes box at the end, please tell us when you'd be free for an engineer visit. The available timeslots are weekdays (and occasionally Saturday's) 8am while 1pm, or 1pm while 6pm. This means we'll be able to arrange an engineer straight away once we've picked the fault up.

Feel free to post back once you have raised it and we'll make sure it is picked up as soon as we can.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
VlNCE
Newbie
Posts: 2
Registered: a week ago

Re: Broadband Speed Dropped to 10mb from 80mb Third Time

Hi there thanks for your reply ...very quick I’m impressed... Anyway last night I noticed the router flashing so I knew it had started to reboot itself and when it came back on the speed was back to normal and the telephone was plugged in. So I’m not sure about the infrastructure fault if that is still there, but it seems to be working fine at the moment. My usual approach to these things is if it’s not broken don’t try and fix it . What’s your advice…….? Just see how it goes. The fault that you have identified, what detriment will it be causing now or as we move forward ...Thank you.

 

 

 

Vince

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 20,258
Thanks: 6,852
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Registered: ‎21-04-2017

Re: Broadband Speed Dropped to 10mb from 80mb Third Time

Thanks for getting back to me @VlNCE 

No problem, I've tested your line again and the tests are still showing a fault so I'd recommend we arrange an engineer visit.

Some faults are fairly intermittent in nature. I've attached below a copy of the testing:

GEA Test Detail
Circuit ID NA Service ID [redacted]
 
 
Test Outcome Fail
Test Outcome Code GTC_FTTC_SERVICE_1625
Description Impairment in copper joint detected most likely in local network. Please continue to submit a trouble report.
Main Fault Location CE
Sync Status In Sync
Downstream Speed 73.9 Mbps
Upstream Speed 20.0 Mbps
Appointment Required Y
Fault Report Advised Y
NTE Power Status PowerOn
Voice Line Test Result Pass
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 365.6
Upstream Rate Assessment Very Good
Downstream Rate Assessment Good
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream traffic detected
Technology VDSL
Current 15Min Bin Retrains 0
Last 15Min Bin Retrains 0
DP Type External
Profile Name 0.128M-74M Downstream, Retransmission Low - 0.128M-20M Upstream, Error Protection Off
Time Stamp 2021-08-31T19:30:00
Parameters MIN MAX AVG
Down Stream Line Rate 12.8 Mbps 73.9 Mbps 63.6 Mbps
Up Stream Line Rate 0.9 Mbps 20.0 Mbps 18.7 Mbps
Up Time 0.0 Sec 900.0 Sec 894.7 Sec
Retrains 0.0 3.0 0.0
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2021-09-13T17:55:44Z 2021-09-13T18:10:44Z
Ingress Code Violation 0 0
Egress Code Violation 0 0
Errored Seconds 0 0
Severely Errored Seconds 0 0
Unavailable Seconds 0 0

Let me know when you've raised the fault Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Shep41
Pro
Posts: 397
Thanks: 151
Fixes: 4
Registered: ‎31-05-2017

Re: Broadband Speed Dropped to 10mb from 80mb Third Time

Isn't that line banded at 74M?
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 1,494
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Registered: ‎07-12-2017

Re: Broadband Speed Dropped to 10mb from 80mb Third Time

Hiya @Shep41, thanks for your message. It does look like the line is banded yes, likely caused by the fault on the line.

 

If still banded once the fault is cleared, we can then send that off to be reset.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team