Broadband Keeps Dropping
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Broadband Keeps Dropping
Broadband Keeps Dropping
16-08-2020 4:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hey all!
So here are the details.
We've been with Plusnet for a couple of months now and our router seems to keep dropping out.
We're using the standard Plusnet router but are using Ubiquiti Access Points for the WiFi rather than the in-built in WiFi on the hub.
Every so often (random intervals) the broadband keeps dropping and the light on the router begins to flash orange. The router then comes back after a couple of minutes.
It's a total pain in the backside for something that should be reliable with a solid uptime it's not great.
All user settings on the router at defaulted and the only thing added is the APs running off a desktop switch.
The router has no extension leads or cables, everything is stock as was in the box.
I've pulled some logs from the router (seen below) should they be of assistance.
15:05:07, 16 Aug. | (2311752.880000) CWMP: session completed successfully |
15:05:07, 16 Aug. | (2311752.710000) CWMP: HTTP authentication success from https://dbtpnhdm.bt.mo |
15:04:59, 16 Aug. | (2311745.310000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username |
15:04:59, 16 Aug. | (2311745.310000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE' |
15:04:57, 16 Aug. | (2311742.480000) WAN operating mode is VDSL |
15:04:57, 16 Aug. | (2311742.480000) Last WAN operating mode was VDSL |
15:04:55, 16 Aug. | (2311740.710000) PPP IPCP Receive Configuration ACK |
15:04:55, 16 Aug. | (2311740.700000) PPP IPCP Send Configuration Request |
15:04:55, 16 Aug. | (2311740.690000) PPP IPCP Receive Configuration NAK |
15:04:55, 16 Aug. | (2311740.690000) PPP IPCP Send Configuration ACK |
15:04:55, 16 Aug. | (2311740.690000) PPP IPCP Receive Configuration Request |
15:04:55, 16 Aug. | (2311740.680000) PPP IPCP Send Configuration Request |
15:04:53, 16 Aug. | (2311739.180000) PPPoE is up - Down Rate=62332Kbps, Up Rate=13042Kbps; SNR Margin Down=3.1dB, Up=6.2dB |
15:04:53, 16 Aug. | (2311739.150000) CHAP authentication successful |
15:04:53, 16 Aug. | (2311739.110000) CHAP Receive Challenge |
15:04:53, 16 Aug. | (2311739.110000) Starting CHAP authentication with peer |
15:04:53, 16 Aug. | (2311739.110000) PPP LCP Receive Configuration ACK |
15:04:53, 16 Aug. | (2311739.100000) PPP LCP Send Configuration Request |
15:04:53, 16 Aug. | (2311739.100000) PPP LCP Receive Configuration Reject |
15:04:53, 16 Aug. | (2311739.100000) PPP LCP Send Configuration ACK |
15:04:53, 16 Aug. | (2311739.100000) PPP LCP Receive Configuration Request |
15:04:53, 16 Aug. | (2311739.090000) PPP LCP Send Configuration Request |
15:04:49, 16 Aug. | (2311734.920000) Lease for IP 192.168.1.xx renewed by host xxxxxxxxxx (MAC xxxxxxxxxx ). Lease duration: 1440 min |
15:04:49, 16 Aug.xxxxxxxxxx | Lease time: 1440 min. Link rate: 1000.0 Mbps |
15:04:49, 16 Aug. | (2311734.830000) Lease requested |
15:04:16, 16 Aug. | (2311701.730000) Device disconnected: Hostname: xxxxxxxxxxx IP: 192.168.1.xx MAC: xxxxxxxxxx |
15:04:03, 16 Aug. | (2311689.140000) PTM over DSL is up |
15:04:01, 16 Aug. | (2311687.110000) CWMP: session closed due to error: Could not resolve host |
15:04:01, 16 Aug. | (2311687.090000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username |
15:04:01, 16 Aug. | (2311687.080000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE' |
15:03:31, 16 Aug. | (2311656.740000) CWMP: session closed due to error: Could not resolve host |
15:03:31, 16 Aug. | (2311656.720000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username |
15:03:31, 16 Aug. | (2311656.710000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE' |
15:03:30, 16 Aug. | (2311656.370000) CWMP: Initializing transaction for event code 4 VALUE CHANGE |
15:03:28, 16 Aug. | (2311653.950000) PTM over DSL is down after 1695 minutes uptime |
15:03:28, 16 Aug. | (2311653.950000) PPPoE is down after 1694 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 - Down)] |
15:03:25, 16 Aug. | (2311650.940000) PPP LCP Send Termination Request [User request] |
15:02:46, 16 Aug. | IN: BLOCK [16] Remote administration (TCP [198.xx.xx.xx]:58454->[80.xxx.xxx.xx]:8080 on ppp3) |
Firmware version: | Software version 4.7.5.1.83.8.263 Last updated Unknown |
If there are any further details people need please let me know.
Cheers!
Re: Broadband Keeps Dropping
16-08-2020 6:11 PM - edited 16-08-2020 6:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Moderator's note by Dick (Strat): Post above released from Auto Spam Filter.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Broadband Keeps Dropping
16-08-2020 6:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It's just happened again for the second time today. Some days will be good with no drops (or noticeable anyway) and others there can be 2/3 drops.
The weather outside isn't raining or windy so I don't think it's that.
Likewise, I've completely reset my router again now to try and fix it. But other suggestions are welcome.
Re: Broadband Keeps Dropping
18-08-2020 2:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
By chance do you have sky Q.
Re: Broadband Keeps Dropping
27-08-2020 7:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Broadband Keeps Dropping
27-08-2020 7:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Can anyone help?
Re: Broadband Keeps Dropping
14-09-2020 6:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
What is happening?!
Re: Broadband Keeps Dropping
15-09-2020 9:19 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Are you saying that this is the only drop that you have had in the last 3 weeks?
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Broadband Keeps Dropping
15-09-2020 9:38 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
My other half however reports drops almost daily when she is working from home.
I've noticed on other posts that Plusnet members of staff can do scans on connections....I wonder if they could do mine?
I'm rarely available to report these issues via telephone etc so the forum was the easiest place to look.
As mentioned, I've done multiple resets of the router now which haven't helped.
Re: Broadband Keeps Dropping
15-09-2020 12:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
What you need is a Plusnet staffer to look at your Radius chart. If it's only one drop a day I suspect that you will have problems getting any priority to getting it looked at at the current time.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Broadband Keeps Dropping
15-09-2020 9:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It's just dropped again this evening and also today....I think you'll agree that even 1 drop a day is not acceptable for a service that you have a 99.9% up time.
Re: Broadband Keeps Dropping
15-09-2020 10:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hopefully a Plusnet staffer will come along and pick up this post. Whist I agree that one or two drops a day is a nuisance the problem at the moment is one of limited resources to look at what others may consider to be a minor issue.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Broadband Keeps Dropping
29-11-2020 7:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Moderators Note
This topic has been moved from ADSL Broadband to Fibre
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Broadband Keeps Dropping
29-11-2020 7:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for your post @Marknsam
I'm sorry for the connection issues. This post is probably just for visibility as I understand we've been speaking over Twitter tonight and I've taken personal ownership of your fault ticket 208299841
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Broadband Keeps Dropping