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Broadband Dropping

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Newbie
Posts: 1
Registered: ‎30-05-2020

Broadband Dropping

Hello

My broadband continuously drops - I wish to cancel but have no phone at the moment and haven’t for a month as three can’t fix an issue. Please advise.

Moderator's note by Dick (Strat): All caps title/text edited as per Forum rules.

4 REPLIES 4
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Seasoned Pro
Posts: 339
Thanks: 181
Fixes: 8
Registered: ‎02-12-2016

Re: BROADBAND DROPPING

You may want to turn off your caps lock. Your present message format contravenes forum rules.

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Hero
Posts: 4,529
Thanks: 1,497
Fixes: 43
Registered: ‎24-02-2012

Re: BROADBAND DROPPING

@CLAIREREIDVAL Welcome to the forums. Have you been through the 'ADSL - speed faults' thread towards the top of this board? I know it is not directly related to dropping connections, but it can still be useful.

You cannot just cancel because of a dropping connection - the cause needs to be identified and investigated.

John
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Plusnet Help Team
Plusnet Help Team
Posts: 1,869
Thanks: 326
Fixes: 106
Registered: ‎26-03-2018

Re: Broadband Dropping

Hi @CLAIREREIDVAL,

 

I'm sorry to hear that you're having problems with your connection. I've tested your line but the test isn't picking up the cause of this from here:

GEA Test Detail
Circuit ID NA Service ID BBEUXXXXXXXX
 
 
Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 23.8 Mbps
Upstream Speed 6.0 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 1050.6
Upstream Rate Assessment Reasonable
Downstream Rate Assessment Reasonable
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream traffic detected
Technology VDSL
Current 15Min Bin Retrains 0
Last 15Min Bin Retrains 0
DP Type External
Profile Name 0.128M-13.1M Downstream, Retransmission High - 0.128M-6M Upstream, Retransmission Low
Time Stamp 2020-05-17T13:30:00
Parameters MIN MAX AVG
Down Stream Line Rate 4.4 Mbps 24.9 Mbps 14.7 Mbps
Up Stream Line Rate 5.5 Mbps 6.0 Mbps 5.9 Mbps
Up Time 789.0 Sec 900.0 Sec 899.7 Sec
Retrains 0.0 1.0 0.0
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2020-05-30T12:06:56Z 2020-05-30T12:21:56Z
Ingress Code Violation 0 0
Egress Code Violation 0 0
Errored Seconds 0 0
Severely Errored Seconds 0 0
Unavailable Seconds 0 0

Is this solely affecting your wireless connections or are wired connections affected too?

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
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Moderator
Moderator
Posts: 29,616
Thanks: 3,067
Fixes: 459
Registered: ‎14-04-2007

Re: Broadband Dropping

Moderators Note
This topic has been moved from ADSL Broadband to Fibre Broadband.

Customer and Forum Moderator. Windows 10 Firefox 79.0 (64-bit)