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Broadband Dropping Out Intermittently

cdonks
Newbie
Posts: 1
Registered: ‎22-11-2018

Broadband Dropping Out Intermittently

From approx. 4am this morning 22/11/2018, my fibre broadband intermittently disconnects and it can take from 5 mins to over an hour for it to reconnect. No settings had been changed so I don't know what the issue is.

 

I've now reset my router and performed the setup from scratch and the issue still occurs

1 REPLY 1
MasterOfReality
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,640
Fixes: 57
Registered: ‎26-03-2018

Re: Broadband Dropping Out Intermittently

Hi @cdonks 

 

Looks like it was happening yesterday as well; 

 

I've performed a GEA test on your line and found a potential external issue. 

 

More information can be found here

 

Thanks, 

MoR