Broadband Drop when downloading
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Broadband Drop when downloading
03-10-2020 6:00 PM
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Hello,
I have a bit of a strange issue when downloading things that has been puzzling me for a little while. I mostly notice it with Steam however it can occur with any website it seems when I initiate a download. Quite consistently the moment I open Steam/start a download it will cause the internet to drop, the router starts flashing orange and anything using the web in the house loses connection until it the router reconnects again. As mentioned it isn't just Steam but that seems to be how I can consistently recreate the error.
It feels like quite a gamble now (especially WFH a lot more) if I have a need to download something for work whether I'm going to lose connection and knock out both myself and partners connections to work whilst the router reconnects.
Can anyone suggest what might be causing this ?
Thanks
Josh
Re: Broadband Drop when downloading
03-10-2020 6:30 PM
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@jmurton646 Welcome to the forums.
Are you connecting via Wi-Fi or via a wired connection?
Is your Hub One connected into the master socket via one of those filters or is it a master socket with built in filter sockets?
It might be worth trying connecting it the internal connector behind the Master Socket faceplate to see if that improves things, with the filter device it also helps eliminate any internal house wiring as a issue.
Re: Broadband Drop when downloading
04-10-2020 11:48 AM
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Re: Broadband Drop when downloading
05-10-2020 7:14 PM
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The following web page on the PlusNet website might help:
https://www.plus.net/help/broadband/connection-troubleshooting/
The master socket will either have a couple of screws holding the face plate to the back of the box or it might be one of the new ones which apparently use clips. Mine has the screws.
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