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Broadband Cutting out

Choppertoo30
Hooked
Posts: 5
Registered: ‎15-01-2021

Broadband Cutting out

Hi i've had my broadband cut out twice this morning for several minutes , router seems to have lost the broadband signal and then re-synced ... this is the first time we've had an issue since joining Plusnet - can anyone check there isn't anything more worrying going on? So reliant on internet now - i got dropped out of a meeting and both my kids missed chunks of their Teams lessons thanks to this, so really need a reliable connection at the moment.

3 REPLIES 3
Choppertoo30
Hooked
Posts: 5
Registered: ‎15-01-2021

Re: Broadband Cutting out

This is the log from my router - trouble seems to have started with some remote admin requests - and then somehow the reset button was pressed even though no one is anywhere near the router???

09:35:52, 15 Jan. (493646.050000) CWMP: session closed due to error: Timeout
09:35:22, 15 Jan. (493615.790000) CWMP: HTTP authentication success from https://pbthdm.bt.mo
09:35:16, 15 Jan. (493609.850000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
09:35:16, 15 Jan. (493609.850000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
09:35:13, 15 Jan. (493607.150000) WAN operating mode is VDSL
09:35:13, 15 Jan. (493607.150000) Last WAN operating mode was VDSL
09:35:11, 15 Jan. (493605.220000) PPP IPCP Receive Configuration ACK
09:35:11, 15 Jan. (493605.210000) PPP IPCP Send Configuration Request
09:35:11, 15 Jan. (493605.200000) PPP IPCP Receive Configuration NAK
09:35:11, 15 Jan. (493605.190000) PPP IPCP Send Configuration ACK
09:35:11, 15 Jan. (493605.190000) PPP IPCP Receive Configuration Request
09:35:11, 15 Jan. (493605.160000) PPP IPCP Send Configuration Request
09:35:10, 15 Jan. (493603.580000) PPPoE is up -​ Down Rate=54852Kbps, Up Rate=10828Kbps; SNR Margin Down=6.1dB, Up=6.1dB
09:35:10, 15 Jan. (493603.560000) CHAP authentication successful
09:35:09, 15 Jan. (493603.510000) CHAP Receive Challenge
09:35:09, 15 Jan. (493603.510000) Starting CHAP authentication with peer
09:35:09, 15 Jan. (493603.510000) PPP LCP Receive Configuration ACK
09:35:09, 15 Jan. (493603.510000) PPP LCP Send Configuration Request
09:35:09, 15 Jan. (493603.500000) PPP LCP Receive Configuration Reject
09:35:09, 15 Jan. (493603.500000) PPP LCP Send Configuration ACK
09:35:09, 15 Jan. (493603.500000) PPP LCP Receive Configuration Request
09:35:09, 15 Jan. (493603.500000) PPP LCP Send Configuration Request
09:35:06, 15 Jan. (493599.650000) Device disconnected: Hostname: Grandstream-​00-​0b-​82-​c9-​5e-​64 IP: 192.168.1.68 MAC: 00:0b:82:c9:5e:64
09:35:02, 15 Jan. (493595.710000) PTM over DSL is up
09:34:53, 15 Jan. (493587.370000) CWMP: session closed due to error: Could not resolve host
09:34:53, 15 Jan. (493587.350000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
09:34:53, 15 Jan. (493587.350000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
09:34:47, 15 Jan. (493580.930000) Reset button pressed
09:34:23, 15 Jan. (493557.010000) CWMP: session closed due to error: Could not resolve host
09:34:23, 15 Jan. (493556.960000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
09:34:23, 15 Jan. (493556.950000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
09:34:23, 15 Jan. (493556.630000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
09:34:21, 15 Jan. (493554.620000) PTM over DSL is down after 30 minutes uptime
09:34:21, 15 Jan. (493554.620000) PPPoE is down after 30 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
09:34:18, 15 Jan. (493551.590000) PPP LCP Send Termination Request [User request]
SimonLev
Hooked
Posts: 5
Registered: ‎14-01-2021

Re: Broadband Cutting out

Hi @Choppertoo30 

Is there not a system status/outage report screen somewhere? ISPs usually have these. I'm not sure as I only just signed up for Plusnet yesterday and don't yet have my router/activation.

Choppertoo30
Hooked
Posts: 5
Registered: ‎15-01-2021

Re: Broadband Cutting out

Yep i pulled the log from my router - seems to be some weird activity with lots of blocked remote admin attempts.

Seems to have settled down now - what is even weirder is the log show the reset button was pressed even though no-one has been near the router!

According to the logs only 3 disconnects since 8am this morning which concurs with what we experienced - connection as been stable since 9:45am and the remote admin attempts have ceased.