I have had the Unlimited Fibre package since moving house in early September. The broadband was fine for the first month; however, on October 7th, I noticed the router was suddenly disconnected (with the orange b). This rectified itself after a minute or so but, since then, it has been something that occurs on a very regular basis (sometimes, it is multiple times in an hour!)
I've contacted customer service numerous times. They arranged for an OpenReach engineer to come out but he could see no real problems (other than changing the master socket over). Having performed numerous tests, there were no real problems whatsoever. The speed was consistent at 40000 kbps and, as he said, if it were to be a problem with the line, the speed would have dropped at some point.
Since then, I have had a new router come through (this arrived the next day so I was quite impressed there). It seemed fine for the first day but went back to causing problems today.
I really am at a loss as to what to do. It can't be the phone line as the engineer said there was no issue. It can't be the internal wiring as this happened when it was plugged into the test socket and it shouldn't be the router if it is happening again. I'm hoping somebody may have an idea about how to fix this.
