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Bluelight on, saying I'm connected in the HUB. But we are not.

freshburst
Newbie
Posts: 2
Registered: 23-05-2018

Bluelight on, saying I'm connected in the HUB. But we are not.

Anyone any ideas on how to get this resolved?

Bluelight is on. Hub is showing connected.

Speed tests all good when it's working.

Engineer been and tested the lines all clear and should be good speeds

 

But and here it is.....

It just stops working and nothing happens until a reset.

All screen shots of test from PlusNet I can see it's me that's forced the dropped lines.

Plus Net are not performing quickly in fixing the issue been going on for over a week and a half.

Never had this issue with Old Style Broadband.

 

Ideas people and thanks in advance.....

3 REPLIES
Community Veteran
Posts: 1,481
Thanks: 236
Fixes: 31
Registered: 13-08-2015

Re: Bluelight on, saying I'm connected in the HUB. But we are not.

What equipment/devices are you using?

By chance are they WiFi connected?

Does the same happen on any wired connection?

freshburst
Newbie
Posts: 2
Registered: 23-05-2018

Re: Bluelight on, saying I'm connected in the HUB. But we are not.

Using the Plus Net hub.. used 2 to ensure it was not a fault of the router

 

drops on both wired and wireless.

 

Plusnet Help Team
Plusnet Help Team
Posts: 8,310
Thanks: 2,511
Fixes: 412
Registered: 21-04-2017

Re: Bluelight on, saying I'm connected in the HUB. But we are not.

Hi there.

I'm sorry to hear you're experiencing connection problems.

I've sent the fault report back to our suppliers to further investigate.

It's likely we'll need to book another engineer visit but we'll let you know if we do need to.

Apologies for the inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team