Bluelight on, saying I'm connected in the HUB. But we are not.

[#1]

Anyone any ideas on how to get this resolved?

Bluelight is on. Hub is showing connected.

Speed tests all good when it's working.

Engineer been and tested the lines all clear and should be good speeds

But and here it is.....

It just stops working and nothing happens until a reset.

All screen shots of test from PlusNet I can see it's me that's forced the dropped lines.

Plus Net are not performing quickly in fixing the issue been going on for over a week and a half.

Never had this issue with Old Style Broadband.

Ideas people and thanks in advance.....

[#2]

What equipment/devices are you using?

By chance are they WiFi connected?

Does the same happen on any wired connection?

[#3]

Using the Plus Net hub.. used 2 to ensure it was not a fault of the router

drops on both wired and wireless.

[#4]

Hi there.

I'm sorry to hear you're experiencing connection problems.

I've sent the fault report back to our suppliers to further investigate.

It's likely we'll need to book another engineer visit but we'll let you know if we do need to.

Apologies for the inconvenience caused.