Blue light but not working
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Blue light but not working
30-04-2018 12:05 PM
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Hi All,
I have not been able to connect to the net for around a week now.
I have a blue light on the router and the Tech team on the end of the phone said there is no fault on the line (eventually after 30 mins on hold)
I have been instructed to use the test socket behind the master socket but again same issue, Blue light on router but no connection.
All the details on the Hub Manager (194.168.1.254) seem OK says connected but..
What am i missing?
Lewis
Re: Blue light but not working
30-04-2018 12:52 PM
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Hi there,
The way I would look at this is that we haven't seen an obvious cause for the issue.
We have opened a fault report which means we'll get it raised with our suppliers for further investigation so do expect an update soon.
Re: Blue light but not working
03-05-2018 12:36 PM
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I still have no connection,
No one is replying to my Help Center question!
I feel like ive been left in the dark and no one is willing to help me!!
i have not have a connection for well over a week now!
Re: Blue light but not working
03-05-2018 12:42 PM
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nslookup www.bbc.co.uk 212.159.6.10
and paste results here?
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Blue light but not working
03-05-2018 2:57 PM
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