Blue light but not working

[#1]

I have a solid blue light on the router and when I log into it it says it's connected. My phone and computer are also both showing as connected but I can't get online on any device. Anyone know what's happening? Thanks.

[#2]

If you log into the hub one, and click on "Settings", what does it show for the username?  If it shows "your-user-name"@plusdsl.net, the you should be fine.

If it shows setup@plusdsl.net, you will need to update the details to the correct ones.

[#3]

Hi there.

I'm sorry to hear you're experiencing connection problems.

Our checks are showing an active connection. Are you using wired or wireless connections? If you're using WiFi, can you try a wired connection to narrow down where the issue lies?

Also, it might be worth doing a factory reset of your router by pushing a paperclip into the reset hole at the back for 20 seconds.

Let us know how you get on.

[#4]

Might be worth doing a session kill @Gandalf

[#5]

I'm not sure that will help as it looks like they've tried switching the router off for over an hour:

[#6]

Seems to be working again now without me doing anything! I'll see how it goes. Thanks for your replies.

[#7]

Glad to hear you're back up and running.
Let us know if you need any further assistance.