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Blue light but no internet

Timbo69
Newbie
Posts: 4
Thanks: 1
Registered: ‎06-07-2015

Blue light but no internet

Hi,

May be jumping the gun a bit here. I’m due to change over from BT to Plusnet today and as my BT router started with disco lights and no connection in the early hours I’m assuming it has happened. Swapped over to the Plusnet router which has a blue light and seems to think it’s connected when I go to 192.168.1.254 but it won’t connect to much web wise....and when I try to connect to Wi-Fi it just sends me to the router landing page (which incidentally seems to have setup@plusdsl.net as the username)

Any ideas?

Tim Harrison
2 REPLIES 2
Mustrum
Community Veteran
Posts: 2,393
Thanks: 525
Fixes: 53
Registered: ‎13-08-2015

Re: Blue light but no internet

You will have a while to wait yet before your account is set up.

The instructions you will have received say any time up to midnight.

Wait for the text and try again later..

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,128
Thanks: 991
Fixes: 401
Registered: ‎01-01-2012

Re: Blue light but no internet

Thanks for getting in touch @Timbo69

From what I can see your account was activated earlier today and everything is up and running now.

If there's anything else we can help with let us know

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team