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Blue light, asks for sign in, takes me to Manager Menu.

FIXED
tmichael
Newbie
Posts: 1
Registered: ‎02-07-2018

Blue light, asks for sign in, takes me to Manager Menu.

Select the router, enter password, asks me to sign in, but takes me to the manager screen every time.
Line status says connected.
Menu says my device is connected.
No internet.
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,350
Thanks: 959
Fixes: 186
Registered: ‎25-03-2015

Re: Blue light, asks for sign in, takes me to Manager Menu.

Hi @tmichael, I'm struggling to find an account using the details provided on your forum account.

 

Could you PM me your account username so I can have a look over your account for you.

Please could you also PM @Gandalf (Anoush) the same information as he may be able to pick this up later tonight for you as he finishes later than me tonight.

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 9,140
Thanks: 2,864
Fixes: 454
Registered: ‎21-04-2017

Re: Blue light, asks for sign in, takes me to Manager Menu.

Fix

Thanks for your PM @tmichael

Can you factory reset your router by pushing a paperclip into the reset hole at the back for 20 seconds letting us know how you get on?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team