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Billing problem

patti
Grafter
Posts: 165
Thanks: 9
Registered: ‎25-01-2015

Billing problem

I lost my internet and phone line on the 17th January, I reported it to Plusnet and was told I could have a divert to my mobile phone as my phone line was not working. I have seen that my bill is higher than I usually pay and when I spoke to customer services they told me the extra charges were to my own mobile number how can this be when my landline was not working? the dates correspond to 19th//21 st Jan.  No one had tried to call my landline during the fault and got through to my mobile the only call I had to my mobile number was the Engineer that was working on my fault on Monday 21st. If this was connected to the divert I feel I shouldn't have been charged as it was offered to me when I reported the fault there was no mentione of any additional charges. Can someone please check out what's happened?

3 REPLIES 3
RandallFlagg
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Billing problem

 

Hi @patti

 

Thanks for getting in touch - I'm sorry that you've incurred incorrect charges.

 

I've raised a ticket for you here in relation to this.

 

Please let us know if there's anything else that you need.

 

Best wishes

 

Dave

patti
Grafter
Posts: 165
Thanks: 9
Registered: ‎25-01-2015

Re: Billing problem

Thank you for sorting this out so quickly Dave! 

RandallFlagg
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Billing problem

 

Welcome Smiley